Samsung Galaxy S10 fingerprint reader has been a problem since it was released, mostly when users kept complaining that it’s possible to unlock it with a 3D-printed fingerprint.
According to The Sun report, a customer recently discovered that someone could access her phone after she installed a third-party screen protector — a non-registered user could possibly unlock the phone. Currently, the complaint has got to Samsung and the necessary steps are been taken to ensure that the problem ceases, according to Reuters.
“Samsung Electronics is aware of the case of the S10’s malfunctioning fingerprint recognition and will soon issue a software patch,” the tech giant told Reuters in a statement recently.
The challenge is so widespread that online banks in South Korea; KaKaobank advised it customers that are using the Galaxy S10 to switch off fingerprint recognition until it’s fixed.
We’re not sure where the fault is coming from, but the Galaxy S10 uses an ultrasonic sensor to detect fingerprint ridges. Plastic or silicon screen protectors can stymie it, so Samsung has been advising that customers use approved protective devices only.
Though the detail we explained above doesn’t justify why the Samsung Galaxy S10 should allow access to a non-registered fingerprints. Moreover, we’re looking to get a direct explanation from Samsung to explain to us why this is happening.
UK publication the Sun was the first to report the problem with the phone. So Samsung had initially told the Sun that it was looking into the issue. Until a patch comes, you could use Samsung’s face unlocking, but that also has its own faults.
We would advise that you use a good code to lock your phone for now.
“We’re investigating this internally. We recommend all customers to use Samsung authorized accessories, specifically designed for Samsung products,” Samsung told Engadget.